Customer Service Manager
"Discover the opportunity that will elevate your career to the next level".
£50-60000 + Bonus of upto 10% + Benefits
Kent
In this role for our client in the medical sector, you will be at the forefront of customer service, integrating your vision and expertise with the Inside Sales, Customer Services, and Helpdesk teams. This pivotal role provides you with the platform to promote operational excellence and craft an unparalleled customer journey.
Your Mission:
As Customer Service Manager, you will be instrumental in sharpening our client's customer service delivery. Your role will include:
About You:
An established leader in customer service with a rich background in the technical or medical sectors. Your profile should highlight:
Ready to take the helm of customer service enhancement at an organisation that's revolutionising medical training? To apply, please send your CV, quoting LX 2393587
Internal Sales Manager
"A Transformative Account Management & Team Leadership Opportunity within the Engineering Parts wholesale/distributor sector."
£45-55000 bonus benefits
East Midlands
Commutable from Leicestershire, Warwickshire, Northamptonshire
Are you an excellent sales account manager, who prides themselves on understanding customers' requirements, building strong relationships and ensuring service excellence and profitable account growth? Would you like to develop your career by sharing your experience by mentoring, motivating and developing a small team of up-and-coming internal account/sales executives? If the answer is yes to both of these questions, then this could be the ideal opportunity with our multinational client.
Our client, a leading supplier of engineering parts to the engineering manufacturing, automotive and aerospace industries, is searching for an exceptional Internal Sales Manager to drive innovation and operational efficiency within their dynamic sales and account management environment. The objective will be to engage and grow relationships with existing and new clients. You will drive revenue growth through planned account management and upselling strategies, encouraging and supporting your internal sales and account team to achieve excellent sales.
The Role:
· Team Leadership - motivate, support, train and develop your internal sales team building a strong succession plan.
· Customer Relationship Management - build strong, long-lasting relationships with multiple clients within the industrial, automotive and aerospace engineering sector.
· Sales & Revenue Growth - develop and implement account plans to achieve sales targets and drive revenue growth as well as identifying and capitalising on upselling and cross selling opportunities.
· Market & Product Knowledge - ensure that you and your team are fully trained to offer technical expertise and advice on engineering parts to improve their manufacturing operational efficiency.
· Operational Excellence - coordinate with all cross functional colleagues and department to ensure service delivery in line with account KPI's.
· Performance Reporting - prepare and present performance reports for all accounts, including sales metrics, customer feedback and sales opportunities to the Commercial Director and the Field Sales team. You will be adept at analysing data to identify trends, challenges, opportunities for growth.
The Ideal Candidate
· Graduate calibre education in business or engineering related subjects.
· A customer centric attitude and a proven track record in either internal sales/account management or field sales as an individual contributor, having progressed to a player coach team leadership role.
· Demonstrated success in leading and developing high-performing, customer-centric sales teams
· Enthusiastic personality able to foster a one team culture.
· Internal sales or account management experience gained within technical/ industrial sectors (manufacturing, engineering, automotive, aerospace).
· Strong understanding of sales principles and account planning and management perhaps having been trained/gained experience within a multinational or large market leading organisation.
· Skilled in managing complex inquiries, quotations, and custom orders in a high-volume environment
· Excellent communication, negotiation and interpersonal skills. Able to motivate, mentor and coach a small team of internal account executives.
· Well organised and able to manage your own multiple accounts whilst also leading and supporting your team.
· Strong analytical and problems solving skills.
· Proficient in using CRM software and Microsoft Office suite.
· Ability to assess data and identify trends and opportunities to further strengthen account relationships into national or key accounts.
· Excellent persuasion, influencing, negotiation and collaboration skills.
· Ambitious with the potential to further your sales career.
If you're a dynamic leader focused on team development, process innovation, and driving operational excellence, this is your opportunity to make a lasting impact. Apply now and unlock your full potential in this transformative role.
Email your CV, quoting reference LX 2656689 or call us on 01905 381 320.
Business Development Manager - Builders Merchant Channel
"A career-defining opportunity for an ambitious business development manager to take the lead in a flagship territory"
c£50-55000 Car Allowance 30% Bonus Excellent Benefits
South East/Home Counties & London - Field Based/Remote
Commutable counties: Hertfordshire, Greater London, Buckinghamshire, Thames Valley, Berkshire, Surrey, Sussex, Kent, Essex, Hampshire, Bedfordshire, Oxfordshire, Wiltshire
Are you a driven sales professional seeking greater autonomy and the chance to directly impact business growth? This field-based Business Development Manager role for our client, a company renowned for its innovative building products, could be your next role. In this pivotal position, you'll spearhead their expansion across their flagship patch in the Southeast, managing a vast territory spanning counties like Sussex, Surrey, and Kent and Greater London.
But, if you're not from the construction materials industry, don't ignore this role, as they are keen to look outside their industry to other multinational businesses with a field based sales model selling products or solutions to retail branches or other types of multi-site merchant or other channels such as the pub retailing, hospitality, food service, corner shops/symbol groups, petrol stations, or similar sectors. As such, your skills and experience from a different world might be the key to your success.
The Role:
· Identify and pursue new business opportunities to increase market share, with a focus on national and independent merchant accounts
· Ensure comprehensive product availability by nurturing relationships with key accounts and independent stockists
· Resolve distribution gaps and drive compliance across all merchant branches in your region
· Collaborate with internal teams to execute our client's merchant strategy and achieve ambitious sales targets
· Get creative in engaging merchants, introducing products, and providing technical knowledge to drive sales
The Ideal Candidate:
· Proven track record in sales and business development, with experience managing a territory independently
· Exceptional relationship-building abilities to nurture long-term partnerships with outlets
· Strategic thinking skills to analyse opportunities, address gaps, and develop innovative growth plans
· Talent for collaborating cross-functionally while working with a high degree of autonomy
· Insatiable drive, energy and a passion for identifying and capitalising on new opportunities
· Currently working in a field-based role targeting multi-site retail branches or sites in hospitality, food service, retailing, petrol stations or other similar
· Ideally experience will have been gained within a national/market leading brand and you will have benefitted from excellent key account and sales training.
The Rewards:
· Highly competitive base salary plus a lucrative 30% bonus tied to company and region profitability and personal objectives
· Attractive car allowance to support extensive travel across the Southeast
· Generous 10% pension matched by the company
· Autonomy to drive impact and growth in a key region
Don't miss this chance to elevate your career and join a dynamic, collaborative team. Apply now and unlock your full potential as our client's Business Development Manager for the Southeast. Email your CV, quoting LX 2610357 or call us on 01905 381 320.
CNC Production Engineer
£32-38000 Excellent Benefits
North Wales
Does working on cutting-edge commercial and research projects excite you? Are you looking for a role where your expertise is genuinely valued, and you can expand your leadership capabilities?
Our client is seeking an exceptional Advanced CNC Machinist/Programmer to join their dynamic engineering team. If you have extensive experience with 5-axis CNC programming and machining using Hurco controls and Autodesk Inventor CAD/CAM software, this could be the opportunity you've been waiting for.
In this pivotal role, you'll go beyond just operating machines. You'll estimate costs and timelines for complex machining projects, provide vital engineering support to the production team, and drive continuous improvement in the organisation's CNC capabilities. You'll be a driving force behind our client's machining operations, from training colleagues on advanced techniques to ensuring tooling meets exacting specifications.
About You:
* Proven experience as an Advanced 5-axis CNC Machinist, ideally with Hurco machine expertise
* Mastery of CAD/CAM software like Autodesk Inventor and Hypermill for 3D modelling and toolpath generation
* Exceptional ability to interpret complex engineering drawings and specifications
* Strong problem-solving skills to troubleshoot production issues
* Hands-on experience in metrology and polishing processes
* Excellent communication skills to train and mentor team members
Apply now and take your machining career to new heights with a team that understands the value of your skills. Flexible scheduling is required, but the rewards of contributing to our client's success are immense.